YFI STUDIOS – OFFICIAL REFUND & CANCELLATION POLICY
Document Reference: YFI/CORP/POL/2026/REF-01 | Effective Date: June 2026 | Jurisdiction: Bangalore, India
This Refund and Cancellation Policy defines the precise conditions under which YFI Studios ("Company") will issue refunds, the formal procedure for filing a complaint or dispute, and the statutory limits of liability governing all studio bookings, brand shoot packages, and creative media services. By registering for, booking, or purchasing any services from YFI Studios, you formally declare that you accept and agree to all terms outlined herein.
1. Coverage and Scope
Applicability: This policy governs all transactions, studio suite rentals, podcast production packages, brand campaigns, and creative services owned, managed, and delivered directly by YFI Studios, operating from 91, 13th cross, 3rd Main Rd, Mahalakshmipuram Layout, Bengaluru - 560086.
Exclusions: This policy does not apply to independent third-party vendors, external contractors, partner platforms, or third-party websites linked through YFI Studios' digital properties.
2. Dispute Resolution & Complaint Filing Protocol
At YFI Studios, every production project is managed with total dedication toward the final agreed deliverable. We believe that mutual effort should always be prioritized to reach an amicable resolution in the event of any service dissatisfaction. Refunds are considered strictly as a measure of last resort when standard resolutions fail.
Mandatory Pre-Refund Dialogue: Before formally filing a refund claim, clients are requested to submit their concerns in writing to support@yfistudios.com for a structured final review with management.
Common Ground Objective: A refund claim will only be formally processed if both parties are unable to reach a mutually acceptable solution following dialogue.
3. Service-Specific Eligibility for Refunds
Refund requests are evaluated systematically across our core service verticals according to project completion milestones:
| Service Category | Full Refund Conditions | Partial Refund Conditions | No Refund Conditions |
|---|---|---|---|
| Studio & Brand Shoots | Project not initiated; cancellation requested in writing prior to pre-production or resource block. | Proportional refund calculated against unexecuted production stages if cancelled post-briefing but pre-shoot. | Shoot completed, footage offloaded, or studio suite utilized during booked slot. |
| Web & Graphic Design | Project not started or initial design style concepts not formally approved by client. | Failure to deliver per delivery policy post-approval; proportional to uncompleted work. | Project fully completed, approved, and deployed/uploaded to live server. |
| Post-Production & Editing | Work not initiated; script/storyboard phase uncommenced. | Calculated proportionately based on completed vs. pending editing milestones. | Final edited masters delivered and accepted or sign-off completed. |
| Web Programming & Digital | Project uninitiated with zero development hours logged. | Issued at provider discretion based on scope proportion completed versus pending. | Project code deployed, tested, and handed over to client. |
4. Applicability of Delivery Commitments
YFI Studios' refund and delivery commitments are strictly subject to the following prerequisites:
- Payment Clearance: A project or booking shall not be deemed active or void unless all agreed-upon deposits and milestone payments are fully cleared.
- Client Responsibilities & Timely Inputs: Refunds are strictly inapplicable if project delays or failures occur due to the client's failure to provide necessary information, raw assets, logos, or approvals within agreed timelines.
- Delivery Delays: There is no provision for financial compensation or penalties for delivery schedule shifts unless governed by a specific, signed bilateral contract containing an explicit delay-penalty clause.
5. Limitation of Liability
YFI Studios' financial liability is strictly bound by the monetary value of the specific project component or milestone remaining incomplete at the time of cancellation. The Company is not obligated for indirect losses, commercial damages, or missed business opportunities resulting from service delivery delays. Liability to refund applies exclusively if project cancellation is formally communicated to YFI Studios in writing.
6. Refund Processing Timelines
Processing Windows & Remittance Guidelines:
- Full Refunds: Processed and remitted within 50 business days from the formal date of written cancellation approval.
- Partial Refunds: Processed and remitted within 180 business days from the formal date of written cancellation approval.
- Remittance Method: Refunds are executed strictly via the original payment channel (bank transfer, credit card, or cheque) agreed upon at project initiation.
7. Amendments and Contact Information
YFI Studios reserves the right to amend, modify, or update this policy at any time without prior individual notice. Clients are encouraged to review these terms periodically. Continued engagement with YFI Studios implies automatic acceptance of current terms.
Inquiries & Support: For any questions, escalation, or refund requests, please contact our administrative desk at support@yfistudios.com.